Job Title: Sales Associate

Department: Sales

Reports To: Sales Manager

FLSA Status: Non-exempt

Travel: None

SUMMARY

Responsible and accountable for achieving the established sales quoting throughput goals, customer satisfaction, profitability of quotes and inside sales metrics established by the executive management team. This position is expected to increase market share by cold calling new customer prospects and following up on all quotes

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities include the following. Other duties may be assigned

• Provide sales quotes to new and existing customers meeting established quoting lead times and estimating standards
• Provide sales quotes to new and existing customers meeting established quoting lead times and estimating standards
• Follow up on previous sales quotes, new customer leads, completed purchase orders and sales calls from the Marketing team or Customer Support Specialist
• Identify, develop, and secure sales opportunities through cold calling, prospecting and relationship building. Accountable for meeting established profit margins.
• Provide high quality customer service to internal and external customers, working collaboratively with Marketing team or Customer Support Specialist
• Maintain awareness of all product information in order to communicate effectively with new and existing customers.
• Report customer feedback to management team

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions
• Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
• Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
• Analytical- Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support- Follows policies and procedures; Completes tasks correctly and on time; Supports organization's goals and values.
• Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process
• Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Motivation- Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently.
• Adaptability- Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality- Is consistently at work and on time.
• Dependability- Follows instructions, responds to direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
• Safety and Security- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

Required:

• Ability to read and interpret blueprints, drawings and/or diagrams.
• Proven knowledge of Microsoft based software, including Outlook, Excel, Word, etc.
• 1 year of previous sales experience (exception for current Thybar employees)

Preferred:

• Bachelors Degree, preferably in a technical and/or engineering discipline, or equivalent relevant work experience.
• Three-plus years of sales and/or quoting experience.
• Experience hand-drawing a concept drawing in 3D
• Demonstrated knowledge and/or experience of the HVAC industry

LANGUAGE SKILLS

Ability to read and interpret documents such as instructions, correspondence, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write correspondence and routine reports. Ability to speak effectively and present information one-on-one and before small groups of customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

REASONING ABILITY

Ability to apply common sense understanding to carry out written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have intermediate PC skills and knowledge of Internet software and Microsoft Office applications (Outlook, Word, Excel, PowerPoint). Must have the ability to operate general office equipment including copier and fax machine.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Personal Protective Equipment may be required when working in designated areas. The noise level in the work environment is moderate.