Job Title: Junior Systems Administrator

Department: IT

Reports To: IT Manager

FLSA Status: Exempt

Travel: Up to 20%

SUMMARY

Responsible for installing, maintaining, monitoring, updating, and testing of computerized information systems. Provide IT support for non-technical employees and facilitating end-user training on new software applications and other technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities include the following. Other duties may be assigned

• Maintaining the various computer systems owned or operated by the company.
• Providing end-user support, resolving technical issues, and providing technical assistance for all operating systems and applications.
• Providing end-user support, resolving technical issues, and providing technical assistance for all operating systems and applications.
• Providing new employees with required hardware and appropriate access to the company’s computer systems.
• Maintaining business software applications.
• Researching, designing, implementing, configuring, monitoring, troubleshooting and evaluating existing and new operating systems and applications.
• Directing third-party vendors who may be involved in diagnosing and correcting system related issues and assisting with solutions.
• Supporting management with IT requests and potential new implementations.
• Supporting Management with tracking of computer/printer devices for asset controls.
• Ensuring end users have proper computer resources and the set up needed to be able to work efficiently.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional employee/ vendor situations; Responds promptly to employee/vendor needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Ethics- Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and over comes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

Required:

• 2-3 years professional IT experience

Preferred:

• Associate’s Degree in Computer Science
• Certifications
• CompTIA IT
• Dell
• Microsoft
• VMware

LANGUAGE SKILLS

Ability to read and interpret documents such as instructions, correspondence, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write correspondence, routine reports and substantiate via verbal or written mediums. Ability to speak effectively and present information one-on-one and before small groups of clients or employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to read and interpret figures, graphs and plots. Ability to solve algebraic problems. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to manage, organize, analyze and decipher large amounts of data.

REASONING ABILITY

Ability to apply common sense understanding to carry out written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations. Ability to solve practical problems via a logical, analytic approach. Ability to simplify complicated problems using assumptions. Ability to validate work using verification techniques.

OTHER SKILLS AND ABILITES

Ability to multi-task. Ability to work in a fast-paced environment. Strong time management and organizational skills. Ability to work under dynamic schedule constraints and consistently meet deliverable timelines.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Personal Protective Equipment may be required when working in designated areas. The noise level in the work environment is moderate.

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